Shipping:
ADVICE: If you live in the UK and have not received your order within 5 - 7 days of the receipt of a "Your order has been Despatched" email, please first check with your local Royal Mail sorting office to see if they are holding a parcel for you.
The cost of Shipping includes both Post and Packaging. That is to say the cost of time and materials as well as postage relating to having an item shipped out.
NOTE: Our miniumum shipping rate for all orders is £2.65
Where use Royal Mail's Small parcel service and Royal Mail's Standard Parcel service as the preferred method for shipping within the UK.
For orders shipped internationally we use Royal Mail Air Sure & International Signed for Services.
Allow up to 7 working days for deliveries to mainland UK (During the Christmas period, please allow an extra few days.) Ireland (Republic) - 10 days, Europe - 10 days, USA & Canada - 14 days and Asia & Australasia - 14 days.
Celtmyth Welsh Shop delivers to mainland UK, Scottish Highlands & Islands, Republic of Ireland, Northern Ireland, Europe, Canada & USA as well as parts of Asia & Australasia. If you live outside of the these areas and would like to purchase any of our products, please contact us using our Contact Us Page
Our Returns Policy:
If you are unhappy with your order, you may return it within 10 days for a refund (not including postage). Return postage is the responsibility of the customer and you must notify us within 10 working days from the date the goods were delivered, of any shortages, defects in the goods or any other complaint you have in respect of them.
In the event of an order being incorrect, we will be happy to exchange the item for you without charge and refund any postage costs involved in sending the incorrect item back. In circumstances where we are not at fault for a return, no returned merchandise will be accepted without prior authorization by Celtmyth Welsh Shop.
If authorised, goods are to be returned within 30 days of the order date. Return shipping costs are calculated using the lowest available shipping costs. Credits are processed upon confirmation by our suppliers that the goods have been returned. Allow up to two billing cycles for the return credit to appear on your credit card statement. (No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.)
