NOT RECEIVED YOUR ORDER? If you live in the UK and have not received your order within 5 - 7 days of the receipt of a "Your order has been Despatched" email, please first check with your local Royal Mail sorting office to see if they are holding a parcel for you.
The cost of Shipping includes both Post and Packaging. That is to say the cost of time and materials as well as postage relating to having an item shipped out.
We use Royal Mail's PacketPost service as the preferred method for shipping within the UK. For orders shipped internationally we use Royal Mail's' AirMail service.
Allow up to 7 working days for deliveries to mainland UK (During the Christmas period, please allow an extra few days.) Ireland (Republic) - 10 days, Europe - 10 days, USA & Canada - 14 days and Asia & Australasia - 14 days.
We deliver to mainland UK, Scottish Highlands & Islands, Republic of Ireland, Northern Ireland, Europe, Canada & USA as well as parts of Asia, South Africa & Australasia. If you live outside of the these areas and would like to purchase any of our products, please contact us using our Contact Us Page
Our Returns Policy:
We guarantee that if your order is not 100% free from defects in materials and workmanship, you may return it for a prompt refund provided you follow our easy Return Policy below.
While we will gladly accept a return or exchange on a non-personalised item for any reason, understandably a personalised item may only be returned for refund if there is a fault or error with the design.
If you are therefore unhappy with your order, you may return it within 10 days for a refund (not including postage). Return postage is the responsibility of the customer and you must notify us within 10 working days from the date the goods were delivered, of any shortages, defects in the goods or any other complaint you have in respect of them.
In the event of an order being incorrect, we will be happy to exchange the item for you without charge and refund any postage costs involved in sending the incorrect item back. In circumstances where we are not at fault for a return, no returned merchandise will be accepted without prior authorization from The Welsh Shop.
If authorised, goods are to be returned within 30 days of the order date. Return shipping costs are calculated using the lowest available shipping costs. Credits are processed upon confirmation by our suppliers that the goods have been returned. Allow up to two billing cycles for the return credit to appear on your credit card statement. (No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.)